Public liability insurance is recommended as all companies are at threat to some extent. Even though nothing dreadful has yet occurred to your business belongings that’s no guarantee that it will not one day in the not too distant future. If an individual or group of people are harmed or their property stolen, it’s your […]
One of my relatives quite famously said:
“Anyone who loses a sale and then laughs, is an idiot!”
That same relative headed off to have a few heart attacks, had to change his lifestyle dramatically, and has been seen crawling along in slow-mo, ever since.
He was never, genuinely able to laugh, not in a big way.
He’d respond […]
Developing strategic priorities focused on the customer, an organization should encourage its sales people to work in a collaborative style to leverage business potential within the marketplace. Jeanne M. Liedtka suggests, in her research on how collaborating across lines of business gain competitive advantage, that by establishing a collaborative approach, a focus on internal organizational […]
When you minimize risk in purchasing decisions a lot more people are willing to say “yes”. Once they sample your product or service, if it performs as you say, most customers will keep that product and continue buying again and again.
Here’s a little story to illustrate my point.
A farmer wanted to buy a hunting dog […]
Writing fundraising letters can be an effective way to request donations to a charitable cause. Letters are used for a variety of purposes and can be sent to a large number of people or a select few. The results of a writing a fundraising letter can vary greatly depending on the purpose of […]
Wrapped by the green and the quiet of the Lucchese countryside, 4 kilometres far from the Medieval walls of Lucca, you will find “La Corte”, a typical rustic building completely restored, trying to preserve the most characteristic elements, such as the wooden-beam ceilings and the “arches”, respecting the rustic Lucchese style. Staying at “La […]
Want to hear something that will really blow you away?
When I heard this tale I literally jumped in the air and shouted, “YES!” because I had discovered the reason why so many people are DOOMED to failure… before they even start!
Hopefully after you’ve heard this short story, it will have the same impact on you. […]
Obtaining and carrying off designer dresses is not vey easy. Though, thanks to incredible prt-a-porter and more disposable wages, most of us fashion shoppers might well afford to acquire a gorgeous piece of breathtaking designer clothing every now and then. Nonetheless, there are certain issues associated with designer clothing that are likewise not there with […]
Unfortunately, the first two orders many new salespeople receive are “get out and stay out!” It is human nature for your prospect to procrastinate when asked to make a decision involving money. Studies indicate that a prospect will say no on average five times before they actually buy. As a professional salesperson, it is important […]
Dealing with Difficult Customers
Copyright 2002 by Dave Kahle
It is easy to work with people you like, and it is even easier to work with people who like you. But that’s not always the case. Sooner or later, you’ll have to deal with a difficult customer.
Difficult customers come in a wide variety. There are those whose […]
You are currently browsing the The Bot Bin weblog archives for October, 2008.